September 2004 Archives

Today's Technowisdom

The art of good customer service is not much different than identifying voter intentions in Florida. You must divine the mindset of the customer, and determine from his hanging chad exactly what he wanted.

For example, I offer a slightly redacted customer request:

«TT»Please point www.domain.com to domain.com«/TT»

Yes, delving into my duct taped crystal ball, I can «b»see«/b» what the customer wanted. I «b»know«/b» what they were trying to tell me. I think. Do I ask for clarification? Should I send a message back saying "WTF, over?" Of course not. I percieve. I grok. I act.

Problem resolved.

ˆTossing my two cents in to the «a href="http://littlegreenfootballs.com/weblog/?entry=12526_Bush_Guard_Documents-_Forged#comments"»CBS forged«/a» «a href="http://www.indcjournal.com/archives/000838.php"»documents fray«/a»:

The upper right corner has a date in the standard notation: 18 August 1973

I dunno if anything has changed, but I was once verbally flogged by 1SGT Gengalo for typing a date in the format. The military uses day, then the first three letters of the month, then the year. It should read 16 AUG 1973.

Standards standards standards. That date format appeared on everything, because according to 1SGT Gengalo, the military way was the best way, and it was his way, and by GOD, I will do it that way while printing up vehicle dispatches. Naturally, I remember.

For my money, this thing is bogus. Officers can't type worth a damn to begin with, and I've always seen 'em farm out the job to the office clerk or some poor corporal on CQ duty. I just can't see the document coming out the exact same as a MS Word with standard margins and typeface. And to me, the date format is a real blunder, 'cos anyone who has had to type military stuff (assuming they did it that way back then, I dunno, but I bet they did) would automatically type it as 19 AUG 1973...it took me a long time to break the habit, and I still sometimes do it.

Still, I could be wrong.Be nice if someone could tell me yea or nay. allow_pings1id120blog_id3titl

WHy I'm not Captain of the Enterprise

I enjoy science fiction. I like watching Star Trek, all of it, even the blasphemous DS9 and Voyager. I like Enterprise. It took me a while to get into Next Generation, because the old series impacted my scifi outlook at such a young age, not to mention the damage Star Wars caused.

I watched an episode of TNG called «i»The Host«/I» over the weekend, and it irritated me in a distant sense. The storyline went as follows: Alien ambassador with teh hots for Dr. Crusher gets hurt, is revealed to have a symbiote, a Trill. The disgusting parasite must now live in a new host, but available trained hosts are days away at maximum warp, and of course the mission would be compromised, and two planets would be engulfed in genocide if the crew of the Enterpise were to just take off to save the alien blob. Riker decides he can be a host, but the parasite will mess him up but good, probably killing him before another suitable host can be found. Fortuantely, he hangs in there anyway and the parasite is transferred to a proper organic lackey and the end credits roll, but not without leaving the audience wondering if Beverly Crusher is gonna have some hot girl on girl action with the new host, but with her old lover's memories.

My problem with the episode in this case is that nobody understand basic physics. I mean, ok, I can suspend disbelief for a while and allow the plot to advance to the point where Riker is seriously screwed up by his parasite. (For biological reasons, they couldn't place the Trill in stasis.) But it didn't have to be that way, not at all. because the Enterprise has warp drives.

Look, any faster than light drive can also act as a sort of time machine. Not inthe sense of going back in time like Star Trek IV, but in simple relativistic terms. After Riker completes his mission, instead of letting him die slowly on the sickbay table, they should have tossed him into a a shuttlepod. Then, he accelerates at maximum impulse until his velocity is close to the speed of light. He then takes a short five minute nap. Then he decelerates, and the Enterprise is there waiting to take him onboard and pull out the symbiote for a new host.

From the Enterprise perspective, however, they could take a week to fly off and meet the Trill ship (which was plodding along at some low warp factor) and snag a proper host, then fly back to catch up with Riker, who is merely in normal space. From the Enterprise point of view, days passed between letting Riker go and picking him up, but for Riker, it was only a few minutes.

THAT is the proper use of a FTL drive, but nobody ever did anything like that with the Enterprise. Of course, it's only because the writers never seem to know anything about basic relativistic physics, except in one episode where Q loses his powers, and makes an offhand comment as the solution to a major problem the Enterprise is facing.

That was a neat moment, because he was absolutely correct. An asteroid, a small moon, really, was spiraling down to destroy the planet it was orbiting. Too big for the Enterprise to manhandle it around, Geordi was casting about for solutions when Q said "It's obvious what happened. A large mass or black hole entered the system at right angles to the orbital plane and disrupted the orbit." Geordi asks "Yes, but how do we fix it?" Q responds with "Change the gravitational constant of the universe."

Of course the Enterprise can't do anything of the sort, and Q is nonplussd to learn that simple meat sacks can't do the same thing either. To a godlevel creature, however, his solution is quite workable, if the constant "g" was altered in a local area around the planet for a short time, and the orbit of the moon would be altered. Put the constant back and the orbit will be normal again.

But only Q did this, and I suspect mroe intelligent writing went into Q episodes than into others. Other simple physics based solutions elude the crew of the Enterprise, and their own methods seem crude and unrefined to me, the 21st century dork watching the TV.

See, if *I* were captain of the Enterprise, be it NX, Constitution, Galaxy or Soveriegn class, nothing bad would happen on MY watch. The Borg? No problem, they are vulnerable to buffer overflows and poor coding, and I'm sure there are many root compromises available in their monolithic and homogenous network infrastructure. "I am Captain Mathews of the Federation starship Enterprise. We are on a peaceful mission. State your intentions or we will open fire!"

Alas, I am but a lowly technical slob, mired in a world where we can barely get into high orbit. But if there WERE faster than light engines out there, I'd know how to use 'em.

Residual income

Was listening to the radio the other day, and some bint was describing the economic model of blogs. She explained what a blog was, the nature of blog ads, and claimed that some bloggers were making $2K-$5K a month. (I dunno who she was, I don't listen to much radio on the weekends.) She then explained, quite casually, that if you want to make more money on the side, open up a webhosting account and start writing and posting. Get some blog ads, and the dough will soon appear. She gave some examples without naming any specific blog that I can remember, citing political advertising that brought bucks to high traffic sites.

So, in short:

Step 1: Get a blog
Step 2: ???
Step 3: Get blog ads.
Step 4: Profit.

No mention of having to come up with actual content. Just get the blog, and go. Nike and Miller will be knocking on your door shortly.

I'm reminded of a time some years ago, on late night TV programming (the following is a paid advertisement, which is why we run it at 2AM) when a couple of guys would sit in cheap chairs and rave about The Coming Cable And Wireless Revolution. While there wasn indeed a sea change in broadband and broadcast technologies, there wasn't a revolution in the manner of which they spoke. But they were very sincere, and would take "callers" who would ask questions like "Is it easy to invest and set up a wireless cable TV system?" and the nice gentlemen would say "Yes, it's so easy, its stupid!" but never elaborate on any sort of technical specifications...just repeated fawning over vaporware and urgings to CALL NOW FOR THIS SPECIAL OFFER so you could invest Timmy's college fund in a new venture for the next millenium.

Buncha crap is what it was. But salable crap, and I'm sure they got just as much money as those dorks at the 700 Club and Benny Hinn marathons on the Jeebus channel, difference being in where you wanted your "salvation", spiritual or material. Not that I think you really got your money's worth in either case.

So now I wonder, can I babble the same sort of nonsense about blogs? "RESPOND NOW TO THIS TV OFFER AND GET A FREE BOOK: 'BLOGS: The 21st CENTURY MONEYMAKING MACHINE!" and I could sit up on a stage in a comfortable chair with some actors who are overjoyed with the thousands of dollars they get from their blogs, and all youhave to do is write drivel! Or you could invest in blogs and blog technology, earning you a residual income for years! BLOG: A complete turnkey solution! "I was an unemployed garbageman with no education and no prospects for advancement. but with a laptop and a wireless connection to Blogspot, I now make $75K a year! YOU CAN TOO!"

I see absolutely no reason why I can't do this. Its not like I'm «I»lying«/I» or anything...

Capitalization does not inspire me

The customer writes:«BLOCKQUOTE»«TT»Hello the second part has not worked, I CANT USE THIS SERVICE AS NOTHING SEEMS TO WORK!

I CANT ADD A NAME SERVER RECORD AS YOU SAY, PLEASE RESOLVE THIS AS THE SERVICE SO FAR IS NOT ACCEPTABLE «/TT»«/BLOCKQUOTE»
Oh yeah? OH YEAH?

Well, let me tell you what, you snivleing little tard, you haven't the slightest clue as to what you are doing, and THIS is the reason why you cannot get your server to work. I look inside your zone files and I see repeated entries crap like this:

«TT»tardhosting.com IN A tardhosting.com
ns1.tardhosting.com IN A ns1.tardhosting.com
A IN A tardhosting.com
B IN A tardhosting.com
tardhosting.com IN CNAME tardhosting.com
«/TT»

THIS IS INTOLERABLE!

Do not blame the server for your ignorance. Do not blame me for YOUR purchase of a technology that leaves you as bewildered as a gibbon trapped in the space shuttle flight deck! I am happy to educate. I have nothing better to do all day long than to explain details such as zone file formats or the inner workings of BIND, but this does not give you carte blanche to whine, bitch and moan in trouble ticket after trouble ticket that says "wah, my server is broken, you sold me a broken server, and my lollipop is dirty" when it has been pointed out to you, painfully elaborate at times, that your level of ignorance is simply astounding, and it is a wonder that the mass of nerve endings I laughingly refer to as your cortex has served you well enough to get you this far in this increasingly technological society.

Now, with that said, from time to time servers can be broken. Sometimes a server can just go bad on a whim, cosmic rays, phase of the moon, or Michael Moore's gravitational field, but in this case, the server is just fine. You are insufficiently qualified to operate this Unix server. You do not know what you are doing.

I'm going to go back to this trouble ticket now and repair the damage you have done and make educated guesses on how you desire your nameservers to be configured, because I'm a nice guy with a work ethic, and customer service hasn't totally eroded itself from my mind. But do not mistake my generosity for anything than sheer hardheadedness on my part...because after all, I get paid for fixing the mistakes your dumb ass makes, but you are spending good money on something that, as far as you are concerned, is as incomprehensible as string theory to a lima bean.

Idiot.

The Last Century

I had lunch today at Bennigan's for some reason, probably because I like the taste of their "cajun" shrimp and steak special they have goin' on. It's not really a cajun flavor, its "cajun", an attempt at being Louisiana tasty, but it isn't. The texture is undefined, salty, and not overly spiced, which is as far from cajun as creme brule'. I pilfered a Wall Street Journal from the pile of papers at the entrance to my place of employment, because half of them go to businesses that don't even exist at this address anymore, and sat down to read, eat, and have a leisurely lunch.

They play 80's music at Bennigan's, not entirely sure why, but they do and I find this to be a source of dismay and amusement. All the songs have been burned into my brain, and I can hum them to myself and occasionally mouth the words as well.

Then there was despair. "I Love Rock n' Roll" started piping into my consciousness and I felt a sudden sense of loss that permeated my being until it struck me that I miss sitting on the couch watching MTV getting all excited and leering at the "bad girl" Joan Jett as she gyrated in her music video. For many years I lusted for her, desired to drool upon her exposed skin and have her play her guitar to suit my own personal whims while I reclined in a chair made of the softest chamois her money could buy.

Those urges and flights of imaginative fancy are long gone. Why? Certainly not becaue I have grown up, or my unsubliminated teenage sex drive has eased up over the years. No, all that nonsense is still there, lurking in my brain. Its just bored with it all. These days, you can see "bad girls" all over the media, waving their exposed skin and I do not desire to drool upon any of it, much less have them perform for me in the privacy of a shared room because I wouldn't be able to stand thirty seconds of their real live selves.

It's a shame, really, that I can no longer be pandered to by media blitzed cheap flooze. I used to enjoy it.

Distractions

I've been really distracted from posting, even with my usual sporadic levels of writing. I've been playing a game called «a href="http://www.secondlife.com"»Second Life«/a», which is a sort of simulated multiplayer environment where your "avatar" can interact with everyone else's avatar, and you can build things and texture them with your own graphics. Pretty neat, fairly easy to use, and nearly limitless in potential, at least in teh realm of building things and selling the virtual product online. Sicne all I do in my free time is play games, stare at the wall, and model in 3D software, it seems to combine the best of my evening activities in one ball of wax.

And then it will only get worse, 'cos I've long since finished off Doom3 and now I look forward to the September 15 release of the Sims 2, which will more than likely erode the last of what could be considered free time, because I «I»must«/I» play.

I need a better job, so I can buy more games and a better graphics card. Actually, I'm jonesin' on hardware...don't particularly care for too many games, except the two I've mentioned. Better graphics card, more RAM, and four 40-80G IDE drives would be nice too, cos I'll stripe 'em in my handy but unused RAID array.

Thinking, what a wonderful choice

I'm sitting here at work trying to concentrate on very important things, like whether or not to push "Accept" on incoming PHP chat requests, when a totally irrelevant thought springs to mind.

Why would I want to go to a land of milk and honey? What would I do there? What if I was lactose intolerant, or allergic to bee proteins? Is there a low fat land of milk and honey? Do milk and honey even go together? Why is this place such an ideal?

I think «a href="http://isfullofcrap.com"»Laurence«/a» is rubbing off on me, and I didn't even check for colorfastness.

Lookalikes

From Hugh Hewitt's «a href="http://hughhewitt.com/index.htm#postid847"»interview«/a» with Terry McAullife:«BLOCKQUOTE»MCAULIFFE: What do I look like, Bob McNamara? I don’t know.«/BLOCKQUOTE»No matter what your political persuasion, that's funny.