The art of good customer service is not much different than identifying voter intentions in Florida. You must divine the mindset of the customer, and determine from his hanging chad exactly what he wanted.
For example, I offer a slightly redacted customer request:
«TT»Please point www.domain.com to domain.com«/TT»
Yes, delving into my duct taped crystal ball, I can «b»see«/b» what the customer wanted. I «b»know«/b» what they were trying to tell me. I think. Do I ask for clarification? Should I send a message back saying "WTF, over?" Of course not. I percieve. I grok. I act.
Problem resolved.